Customer Care

All Financial Information Is Only Used ONCE To Procure Payment and Then Destroyed ,We Will Not Give Or Sell Your Information To Any Company Or Organization, but,We Reserve The Right To Contact You From Time To Time With Special Offers and Product Information.

Please send an email to us if you prefer not to receive this information.

Return Policy

There are no refunds for products unless the product is unopened or shown to be defective. In order to return goods, the customer must email or call and obtain a return authorization before sending the product back. Returns without authorization will be refused. An in store credit will be issued to the customer for the purchase price less a 10% restocking charge. Shipping charges are not refundable.

All Replacements Will Be Exact Replacements.
Shortages Must Be Reported To Us Within 7 Business Days
Of UPS's Posted Delivery Date. At 1 866 344 2930
We Reserve The Right To Replace Or Credit your account
for Said Shortages.
On small discrepancies we will ship replacements or shortages with your next order
this is due to the high cost of shipping. All Replacements Will Be Shipped Parcel Post
or UPS Ground Service unless you are willing to pay for expedited shipping.

Warranty and Liability

Products distributed and sold by Precut Mats are warranted only to the extent of the original manufacturer's warranty.. Our liability is limited to product replacement only. In no event will we be liable for indirect or consequential damages arising from the use or misuse of any of the products we sell or distribute. The manufacturer's warranties do not apply to defects caused by accidents, misuse, abuse, tampering or improper storage. Precut Mats does not guarantee estimates of longevity for acid free products, nor are we liable for any premature fading or deterioration of any sort. You as the buyer are liable to verify any estimates or other information given on paper mats on web pages directly or indirectly linked from us All longevity estimates should be treated as such, we are not liable for premature fading of prints or mats through use of our products. Be sure to properly research your purchase and follow the directions given.